Thank you for shopping with us! We hope you’re delighted with your order. If you’re not fully satisfied, we’re here to help with exchanges or refunds. Feel free to contact us anytime at customerservice@shopesque.com

Order Cancellation:

You can cancel your order for a full refund within 1 hour of purchase. After this period, cancellations are not accepted. To cancel or modify your order, please email us.

Delivery & Returns:

• Processing time: 1–3 days.
• Delivery: 7–16 days.

You have 10 days from delivery to decide if your item is right for you. To return, complete the return form, and it will be reviewed within 48 hours. We offer free returns on eligible items. Non-returnable items include bodysuits, swimwear, and final sale items (40% off or more). Items purchased with a 40% discount or a gift card are not eligible for returns or refunds. Items must be unworn, in original condition, with packaging and tags intact.

Conditions for Returns:

• Non-returnable items: Bodysuits, swimwear, and final sale items (40% off or more, including “Buy 1 Get 1 Free”).
• Discounted and Gift Card Purchases: Items bought with a 40% discount or a gift card are not returnable.
• Condition of Returns: Items must be unworn and in original condition with packaging and tags intact. Worn, washed, or altered items will not be refunded.

Our Responsibility:

If an item arrives incorrect, defective, or damaged, we will cover the cost to replace it or refund the original product price and shipping. Please report damaged or incorrect items within 10 days of delivery. We are not responsible for lost or stolen packages after delivery.

Customer Responsibility:

We now offer free return shipping on eligible returns and exchanges. However, please note:

• Incorrect Shipping Address: If an incorrect or incomplete address was provided, we cannot refund or reship orders lost due to address errors.

If you have any questions or requests, don’t hesitate to reach out!